What is Technical Support?

Technical support (tech support) refers to a range services companies provide to their customers for products such as software, mobile phones, printers, and other electronic, mechanical or electromechanical products.

• In a simple word Technical Support services are those function of organization which does not generate main business. Support services provide internal support to the main business of organization. Generally HR, Finance, Logistics, Admin and IT are the support services and club together.
• Remote troubleshooting capabilities may be delivered via telephone and online communication media or without human assistance through automated means that reside on the customer’s device or are available on the Web.
• Technical support services usually provide users with help in solving some common problems rather than providing training on how to use the product.
• Services may be delivered by a product vendor, a consulting firm or third-party software maintainers.

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Technical support is usually delivered over telephone, via email, over chat (IM) or using special software or software extensions that the user can employ to directly contact tech support. Technical support representatives are very familiar with the ins and outs of the products for which they provide support.